Our full Terms & Conditions of Service set out what you and Serennu Therapies can expect of each other. They cover payment and fees, cancellation, refunds, consent, sharing of information, data protection, therapy sessions, safeguarding, complaints and governing law.
Families receive the full document at the start of their involvement with us, together with a Client Declaration recording your consent choices. Both are signed before the first appointment.
Our published fees are listed on our fees page. Where there is any difference between our website and the signed Terms & Conditions document, the document applies.
These terms and your consent choices are reviewed each September. If we make a material change we will email you at least 14 days before it takes effect.